Legal Bits
We are MOTANIC SKINCARE, an Australian registered business with the registration number: 51793480164. We are located at No 151 FALKLAND Street EAST, PALLARA. QLD 4110
When you shop with us (or access our services, apps and websites (our “Websites”) these terms apply. They are important for both parties as they set out the guidelines of what is expected from each party, and they also give you helpful information. If you need anything else, get in touch with customer care. We always love to hear from you!
About You
To shop with us, you need to:
- Be at least 16 years old.
- Have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- Be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it)
- Placing an Order:
When placing an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there is enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You cannot change your order you will need to cancel (and/or return original item(s), and re-order.
All orders are subject to availability and confirmation of the order price. Do not worry, if there is an issue with an order, we will get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we have made a mistake, please don’t take offence, get in touch with customer care and they’ll be happy to speak to you about it.
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Prices and Product Description:
There is a lot going on here at Motanic Skincare. mistakes may be made with price or description of product or promo. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full. Prices include VAT (where applicable).Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
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Promo Code:
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it is up to you to enter the code at checkout!
More information on Promo Codes and the rules on how to use them can be found on our Customer Care pages, but here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it is issued to you (e.g. what products, single/multiple use, when it can be used etc.).
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code we can cancel, modify or suspend the Promo Code.
- Things You Should Not Do:
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, Trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc.) or otherwise mess with our tech or functionality or steal our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Motanic Skincare customers the best service, so we take them seriously. Motanic Skincare will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or troublemakers.
- Complaints or Need to Contact Us:
Occasionally, things do go wrong, and you may wish to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you are having with our services:
- Email: customercare@motanicskincare.com
- Facebook: motanic skincare
- Instagram: Motanic_skincare
- Phone no: +61451556926
- Post: 151 Falkland Street East, Pallara. Qld 4110. Australia
- Legal Right
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.