Delivery & Shipping
Fast, reliable delivery across Australia — designed to get your skincare to you safely and on time, every single order.
✦ Free shipping on orders over $150 · Australia-wide delivery
At Motanic Skincare, we want your order to arrive safely, quickly, and exactly as expected. This page outlines everything you need to know about our delivery process — so you can shop with complete confidence.
Shipping Overview
We ship all orders from our warehouse in Queensland, Australia. Once your order is placed and payment is confirmed, here’s what to expect:
Order Confirmed
You’ll receive an email confirmation immediately after your order is placed.
Order Processed
Your order is picked, packed, and prepared for dispatch within 1–2 business days.
Dispatched
Your order is handed to our courier. You’ll receive tracking details via email once dispatched.
Delivered
Your order arrives at your door within the estimated delivery timeframe.
Tracking details will be provided once your order has been dispatched. Use your tracking number to monitor your delivery in real time.
Shipping Costs
We keep our shipping costs simple and transparent — no hidden fees, no surprises at checkout.
| Shipping Method | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
| Free Standard Shipping | 3–7 business days | FREE — Orders over $150 |
Free standard shipping is automatically applied to all orders over $150 AUD at checkout — no discount code needed.
Order Processing
We process all orders as quickly as possible to get your skincare to you. The following conditions apply:
- ✦Orders are processed Monday to Friday during business hours
- ✦Orders placed on weekends or Queensland public holidays will be processed the next business day
- ✦During peak periods (sales, holidays), processing times may be slightly extended
- ✦You will receive an email confirmation when your order has been dispatched
If you need your order urgently, we recommend selecting express shipping at checkout and placing your order before 12pm on a business day.
Delivery Information & Disclaimer
While we take every care to ensure your order is dispatched promptly, the following conditions apply once your order has left our warehouse:
- ✦Delivery timeframes are estimates only and may vary due to courier capacity or unforeseen circumstances
- ✦We are not responsible for delays caused by third-party couriers or circumstances beyond our control
- ✦Please ensure your delivery address is correct at checkout — we are not liable for orders delivered to an incorrect address
- ✦Redelivery fees may apply if a delivery attempt is unsuccessful due to an incorrect address or missed delivery
- ✦Risk of loss passes to the customer once the order has been dispatched from our warehouse
Where We Deliver
We currently ship to all states and territories across Australia. International shipping is not currently available but may be offered in the future.
Queensland
Standard & Express available
New South Wales
Standard & Express available
Victoria
Standard & Express available
Western Australia
Standard & Express available
South Australia
Standard & Express available
All Other States & Territories
ACT · NT · TAS — Standard available
🌍 International shipping is not currently available. Sign up to our newsletter to be notified when international delivery launches.
Lost or Damaged Orders
We take every care to package your order securely. However, if something goes wrong during transit, here’s what to do:
Contact Us Within 7 Days
Email sale@motanicskincare.com within 7 days of your expected delivery date.
Provide Your Details
Include your order number, description of the issue, and photos of any damage where applicable.
We’ll Investigate
We will open an investigation with the courier on your behalf and keep you updated on progress.
Resolution
Once the investigation is complete, we will offer a replacement or appropriate resolution.
Claims made after 7 days of the expected delivery date may not be eligible for investigation or resolution. Please contact us as soon as possible.
Questions About Your Order?
If you have any questions about your delivery, shipping costs, or order status, please don’t hesitate to get in touch. We aim to respond to all enquiries within 2 business days.
Questions About Your Order?
Our team is happy to help with any delivery or shipping enquiries. Or explore our full skincare collection and enjoy free shipping on orders over $150.