Privacy Policy
Your privacy and trust are important to us. We are committed to protecting your personal information and ensuring a safe, secure experience both online and in-clinic.
✦ Effective Date: 25 April 2026 · Last Updated: 25 April 2026
Motanic Skincare (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
When you interact with Motanic Skincare — whether through our website, online store, or skin clinic — we may collect the following types of personal information:
- Name, email address, and phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Skin concerns, treatment history, and consultation notes
- Website usage data (cookies, analytics, browsing behaviour)
- Communications you send us (enquiries, feedback, reviews)
We collect only what is necessary to provide our products and services to you.
How We Use Your Information
We use the information we collect to provide and improve our services. Specifically, your information may be used to:
- Process orders and deliveries
- Manage clinic bookings and appointments
- Provide personalised skincare consultations and treatment recommendations
- Communicate order confirmations, updates, and clinic reminders
- Send promotional emails and offers (with your consent)
- Improve our website experience and product offerings
- Comply with legal and regulatory obligations
Skin & Health Information
When you book a consultation or receive a treatment at Motanic Skin Clinic, we may collect sensitive information about your skin condition, health history, and treatment preferences.
This information is collected solely to provide safe, effective, and personalised treatment recommendations. It is handled with strict confidentiality and is never shared with third parties for marketing or commercial purposes.
All skin and health information is stored securely and accessed only by authorised clinic staff involved in your care.
Payment Information
All payments made through our website or clinic booking system are processed securely by trusted third-party payment providers including:
- WooCommerce Payments
- PayPal
- Afterpay
- Fresha (clinic bookings)
We do not store, access, or retain your full card or payment details. All payment transactions are encrypted and handled by PCI-compliant providers.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only when necessary to deliver our services, including with:
- Payment processing providers (to complete transactions)
- Booking platforms such as Fresha (to manage clinic appointments)
- Delivery and shipping partners (to fulfil orders)
- Analytics providers (to improve website performance)
All third-party providers we work with are required to handle your information securely and in accordance with applicable privacy laws.
We may also disclose your information where required by law, including to comply with a court order, legal process, or government request.
Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and shopping cart
- Analyse website traffic and user behaviour
- Personalise content and product recommendations
- Measure the effectiveness of our marketing campaigns
You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:
- SSL encryption on our website
- Secure, password-protected systems
- Restricted access to personal data
- Regular review of our security practices
While we take every reasonable precaution, no method of data transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.
Access & Updates to Your Information
You have the right to access, update, or request correction of the personal information we hold about you at any time.
To make a request, please contact us at sale@motanicskincare.com. We will respond to all requests within a reasonable timeframe.
If you believe the information we hold is inaccurate or incomplete, we will take reasonable steps to correct it upon your request.
Marketing Communications
With your consent, we may send you promotional emails, SMS messages, or other communications about our products, treatments, and special offers.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly at sale@motanicskincare.com.
We will never send unsolicited marketing communications without your prior consent.
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with our legal obligations.
- Order and transaction records are retained for 7 years in accordance with Australian tax law
- Clinic consultation and treatment records are retained for a minimum of 7 years
- Marketing data is retained until you unsubscribe or request deletion
- Website analytics data is retained in aggregated, anonymised form
When your information is no longer required, we will securely delete or de-identify it.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
We take all privacy concerns seriously and will investigate and respond to any complaints promptly.
Questions About Your Privacy?
We’re happy to answer any questions about how we handle your information. Get in touch and we’ll respond within 2 business days.