Frequently Asked
Questions

The best place to start is our Skincare range — filtered by skin concern. If you’re unsure, book a skin consultation and we’ll recommend a personalised routine based on your skin type and goals.

Yes — all our formulas are crafted with natural, skin-friendly ingredients. However, we always recommend doing a patch test before full application. If you have a specific skin condition, our clinic consultation will help us recommend the most suitable products for you.

Most clients begin noticing visible improvements within 2–4 weeks of consistent use. For concerns like dark spots or acne, results typically build over 4–8 weeks. Consistency is key — skincare works best as a daily ritual, not an occasional treatment.

Absolutely — in fact, using our skincare range alongside clinic treatments is the most effective approach. Your therapist will recommend specific products to support and maintain your in-clinic results at home.

Both work together for the best outcome. Clinic treatments deliver the results — professional-grade technology and expertise that products alone cannot replicate. Skincare products maintain and build on those results between sessions. Treatments give you the transformation; products keep it. Most of our clients who get the best results use both.

We strongly recommend starting with a consultation — it ensures you don’t waste money on the wrong treatments and gives you a clear plan from day one. Our $50 consultation is fully redeemable toward your first treatment. Book here →

Yes — your $50 consultation fee is fully redeemable toward any treatment you book on the day or at your next visit. It’s our way of making sure your skin journey starts with the right guidance, not guesswork.

For acne, we typically recommend a combination of our Custom Acne Facial and a targeted homecare routine. Depending on severity, Microneedling may also be recommended for scarring. The best approach is always determined during your skin consultation, as every skin is different.

Most clients see visible improvement within 1–3 sessions. For deeper concerns like pigmentation, scarring, or texture, a course of 4–6 sessions is typically recommended for lasting results. Your therapist will outline a clear plan during your consultation.

Absolutely. We specialise in melanin-conscious care and have extensive experience treating darker skin tones safely and effectively. Every treatment is adapted to your skin — we never use a one-size-fits-all approach.

Most clients experience minimal discomfort. A numbing cream is applied before treatment to ensure you’re comfortable throughout. Sensitivity varies per person, but the majority of clients describe it as a mild tingling sensation — very manageable and well worth the results.

Most treatments involve minimal to no downtime. You may experience slight redness or sensitivity for 24–48 hours after certain treatments, but most clients return to their normal routine quickly. Your therapist will advise you on exactly what to expect before your session.

Many clients notice an immediate glow after their first session. However, the best results come progressively — typically improving after each treatment as your skin responds and rebuilds. Most skin concerns show significant improvement after 3–6 sessions, depending on the treatment and concern.

Treatments start from $150, with popular treatments like Hydrafacial from $250 and Microneedling from $300. Most clients invest in a course of treatments for better long-term results — your consultation will give you an exact plan and cost estimate with no surprises. The $50 consultation fee is fully redeemable when you proceed with treatment.

Results vary depending on your skin concern, but most clients see improved texture, brightness, and clarity within the first few sessions. Long-term concerns like acne, pigmentation, or scarring improve progressively with a structured treatment plan. We will always give you honest expectations during your consultation — no overpromising, just real results.

Yes, you can — but we strongly recommend starting with a consultation to ensure you receive the right treatment for your skin. Skipping the consultation risks spending money on treatments that may not suit your specific skin needs. The $50 consultation is fully redeemable when you proceed with treatment, so it costs you nothing extra and guarantees you get the right plan from day one.

Booking takes less than 60 seconds — visit our online booking page powered by Fresha. Choose your treatment, select a time, and confirm your appointment — done.

Yes — you can reschedule via your Fresha booking confirmation email. We ask for at least 24 hours notice where possible. For same-day cancellations, please contact us directly at sale@motanicskincare.com.

Arrive with a clean face if possible. Avoid heavy makeup, exfoliants or active ingredients (like retinol or AHAs) for 24–48 hours before certain treatments. You’ll receive specific pre-treatment advice when you book.

You’ll receive a personalised aftercare plan and product recommendations to maintain your results at home. We also follow up to check on your skin’s progress and recommend your next steps.

Standard shipping takes 5–6 business days. Express shipping (guaranteed next business day within the Express Post network) is also available at checkout. Orders are dispatched Monday to Friday.

Yes — we offer free standard shipping on all orders over $150. For orders under $150, standard shipping rates apply at checkout.

Due to the nature of skincare products, we are unable to accept returns on opened or used items for hygiene reasons. If your product arrives damaged or faulty, please contact us within 7 days at sale@motanicskincare.com and we’ll make it right.

We’re sorry to hear that. Please take photos of the damaged item and packaging, then contact us at sale@motanicskincare.com within 7 days of delivery. We’ll arrange a replacement or refund as quickly as possible.

Yes — every Ankara handbag in our collection is handcrafted using authentic African print fabric. Each piece is made with care and attention to detail, which means slight variations between pieces are a natural feature of the handmade process.

Yes — our Ankara collection is produced in small batches, with only a limited number of pieces available per design. Once a design sells out, it may not return. We recommend securing your piece early to avoid missing out.

To keep your Ankara bag looking its best, avoid prolonged exposure to direct sunlight or moisture. Spot clean with a damp cloth only — do not machine wash. Store in a cool, dry place when not in use. With proper care, your bag will remain vibrant for years.